Delivery

• We aim to ship you order within 2-3 working days of purchase. 

• Delivery will usually be around 5 working days after purchase however during busier periods this may be longer. 

• We use Royal Mail as our standard delivery method, but may use a different courier for heavy parcels.

• You will receive an email confirming when your order has been dispatched, please expect your parcel 2-3 days after you receive this email.

• All parcels sent will have a unique barcode, this will enable us to check your parcels journey should there be any delivery problems. In line with Covid-19 guidelines, a signature will not be taken. Instead, your parcel's location will be scanned on delivery.

• If there are any problems regarding your delivery please contact us asap. 

• If you are not home when your delivery arrives, you will be left a calling card with details on how to rearrange delivery or collect your parcel from your local depot. Please respond to this as soon as possible, Royal Mail will only hold your parcel for 21 days. If the parcel is returned to us due to an unsuccessful delivery, we will issue a full refund upon receipt of the returned items.

Returns/Refunds

• Returns will not be accepted without prior agreement via email. Goods must be returned within 7 days of your notice to cancel, in unused original condition with all packaging. You will receive a refund within 14 days upon receipt of returned goods. Return postage where goods are returned due to manufacturing faults or error on our part will be refunded.