Please contact firstname.lastname@example.org if you need to return an item, within 14 days of purchase.
In order to be eligible for a refund, you must return the product within 14 calendar days of your return request being accepted.
The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team will process your return & initiate the relevant refund. Any money due will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. Return postage, where goods are returned due to manufacturing faults or error on our part will be refunded.
If anything is unclear or you have any questions feel free to contact our customer support team - Help@thescentyshop.uk